Terms of Service

These terms govern use of the Kravio platform (the "Service"), operated by Kravio (Israeli sole proprietor, business ID 203203229). Using the Service constitutes acceptance of these terms. If you do not agree, do not use the Service.

Kravio is customer relationship management (CRM) software for business owners: managing contacts and leads, appointments, tasks, training and nutrition plans, a client portal for end users, and outbound communication over WhatsApp and email. Each customer receives an isolated environment and their own subdomain.

This is the most important clause. You — not Kravio — are the party authorised to contact your contacts. By using the Service you represent that:

• You hold valid consent to contact every person whose details you enter into the system, in accordance with the Israeli Communications Law §30A and the Privacy Protection Law, and any other law applicable to you.
• You do not use the Service for bulk unsolicited messaging, purchased contact lists, or contacting anyone who has asked to be removed.
• You comply with the WhatsApp Business Messaging Policy and Meta's Commerce Policy, including the prohibition on restricted content and the obligation to honour opt-out requests.

When you connect your own WhatsApp Business account, messages are sent from your phone number and under your responsibility, and Meta bills you directly for the conversations. A policy violation may lead Meta to restrict your WhatsApp account — an action outside our control.

When you invite trainees to the personal area and the Kravio app, you represent and undertake that:

• The date of birth you enter for a trainee is correct to the best of your knowledge.
• You will not invite anyone under 13 to the app.
• Before you confirm in the system that a parent or guardian consented for a trainee aged 13–17, you have actually obtained that consent from the parent or guardian and keep a record of it. The confirmation is your representation, and the system records who confirmed and when.
• You are the controller of your trainees' information, including health information and signed health declarations. You are responsible for the lawful basis for collecting it, for retaining it, and for handling trainees' access and deletion requests — including deleting the client record when a trainee asks. We will assist you with this.

Training and nutrition plans, recommendations and content in the app are set by your coach and are their responsibility. Kravio provides the tool only and does not give medical, nutritional or professional advice. Before starting physical activity or changing your diet — especially if you have a medical condition — consult a doctor.

Access to the app depends on your relationship with your coach: a coach can revoke access, and a suspended coach's account is unavailable. You can delete your account at any time from inside the app, as described in the data deletion instructions.

The Service offers an automated agent that conducts a first conversation with a lead. The agent is based on a language model and answers from the knowledge base you provide. Its answers are not guaranteed to be accurate and do not constitute professional advice from us. It is your responsibility to review the knowledge base, set the agent's limits, and monitor conversations. We are not liable for content the agent sent on your behalf.

Subscriptions are monthly, at the plan and price shown at signup. You may cancel at any time; cancellation takes effect at the end of the current billing period and no pro-rata refund is given. We may change prices with 30 days' notice. Free pilot accounts are subject to change with reasonable notice.

The data you enter remains yours. We process it solely to provide the Service, as described in our privacy policy. On termination you may request export or deletion per our data deletion instructions.

We may suspend or close an account that breaches these terms, harms the stability of the Service, or is used for unlawful activity. For a serious breach — including messaging without consent — suspension may be immediate. Otherwise we will give notice and an opportunity to remedy.

The Service is provided "AS IS". We do not warrant uninterrupted availability or error-free operation, and we are not liable for indirect or consequential damages or loss of profits. In any event our total liability is limited to the amount you actually paid in the three months preceding the event.

We are not responsible for third-party services the Service relies on (Meta/WhatsApp, email providers, payment processors) or for changes to their policies.

These terms are governed by the laws of the State of Israel, and the competent courts of the Tel Aviv district have exclusive jurisdiction.

privacy@kravio.io · Ganim 1, Ariel 4071201, Israel

In case of any discrepancy, the Hebrew version of these terms prevails.