Data Deletion

To stop the messages immediately: reply "הסר" (or "stop") to that message. The request is recorded immediately and sending stops. If a conversation was active, it is closed and a task is opened for the business to follow up.

The information about you (name, phone, message content) belongs to the business you contacted — Kravio only stores it on their behalf. For full deletion, contact that business and ask them to delete your record. Deleting a contact record immediately deletes the conversations and transcripts as well; the log of sent messages is kept separately, so if you want that removed too, say so explicitly in your request, or contact us at the address below.

If you do not know which business to contact, or the business does not respond, write to privacy@kravio.io and we will locate the business and help with the request. We respond within 30 days.

Deleting your account from inside the app:

1. Open your personal area in the app or on the website.
2. Open the "מחיקת חשבון" (Delete account) card at the bottom of the screen.
3. Type "מחיקה" and tap "מחיקת החשבון לצמיתות" (Delete account permanently).

What is deleted or revoked immediately:

• The account and sign-in. Every open session, on every device, stops working at once.
• The devices registered for notifications.
• The measurements you entered, your workout and meal logs, and your reminders.
• Personal-area access links your coach sent you are revoked.

What your coach keeps, as their business record: your client record (including date of birth), sessions and sign-ups, subscriptions and payments, the plans the coach built, measurements the coach recorded, messages sent to you (email and WhatsApp), and every form you completed — including health declarations, the signature and signing details (time, IP address and browser). The coach is notified of the deletion.

To have the rest deleted too: ask your coach to delete your client record. If you cannot sign in to the app, the coach does not respond, or you do not know how to reach them, write to privacy@kravio.io from the email address you use to sign in to the app. We will verify the request, pass it to the coach and follow up on it. We respond within 30 days.

Signing out or removing the app from your device does not delete the account. A parent of a minor trainee can request deletion in the same ways.

1. To delete a single item, delete it on the relevant screen in the application. Deletion includes all associated content.
2. To disconnect WhatsApp, go to Settings → WhatsApp → "Disconnect". This cancels our subscription to your WhatsApp Business account at Meta and deletes the access credential and sender number on our side. The account identifier (WABA ID) is retained as a technical marker that the account moved to the official API; it grants no access.
3. To delete the entire account, send a request from your registered email address to privacy@kravio.io. We will verify your identity, disable the account immediately, and delete the business data within 30 days. You will receive confirmation when it is complete.

One exception: accounting records we are required by law to retain (7 years) are not deleted. They do not include the content of your conversations.

WhatsApp messages that have already been delivered exist on recipients' devices and on Meta's servers, and we cannot delete them from there. Deletion on our side removes the copy stored in the platform.

Full retention periods and the current list of sub-processors are set out in our privacy policy.